Never Judge A Book By It’s Cover
Most people will judge someone before they even get to know them. First impressions are what we call them. Gut feelings, maybe. I’m not a conventional person who dislikes someone at a first encounter. But first impressions do make an impact and remain with you for a very long time.
In the summer I work for a pool company on the main line. I meet many different kinds of people each day. Some come into the store only once and some keep coming back. First impressions play a big part in the way people are judged, so I always try to give the person the benefit of the doubt. You never know what circumstances are involved that day, so it’s always nice to keep an open mind.
I distincly dislike people who are rude and obnoxious. That first impression is something I don’t give anyone a second chance for. I have no time for antic behavior. Some people who come in are very friendly and polite. They ask a question. You give them the answer. They buy what they need you talk for a few minutes and off they go. A very sociable first impression I like that. Then there are people who come in that leave a first impression of frustration and irritability. What I really mean by that is annoyance. They don’t know what they want. They don’t take your advice and they waste your time. That first impression lingers and everytime they walk in I flinch with frustration. On the other hand some people are quiet and submissive. They come in and ask for what they want you try to converse but there is no idle chitchat. You feel intimidated, maybe inferior to this person.
I have a customer who has been coming in for the past three years or so. My first impression of him was intimidation. When people don’t respond to my words then I feel threatened. A couple of days ago I made a comment that sparked a conversation and we sat in the store and talked for an hour. It was very relaxing and refreshing. I think that I talked to him more that day then I have for the three years he has been a customer. I was honest and told him that he intimidated me and his response was that a few people he knew said the same thing. He wandered why I wasn’t threaten then. Well, you took the time to listen to what I had to say. We had a common interest and we talked about it. You made me feel comfortable and content.
A lesson I’ve learned, never judge a book by it’s cover. You never know what’s on the inside until you open it up.